Privacy Policy

Last updated: 1 April 2025

1. Introduction

Dubai Estattor ("we", "us", "our") operates the website at dubai.estattor.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform.

By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Information You Provide

When you contact us via our contact form or WhatsApp, we may collect:

  • Your name and email address
  • Phone or WhatsApp number (if provided)
  • Your investment enquiry details (budget, property type, area of interest)

2.2 Information Collected Automatically

When you visit the Platform, our server and analytics tools may automatically collect:

  • IP address and approximate geographic location (country/city level)
  • Browser type, device type, and operating system
  • Pages visited, time spent on pages, and referring URL
  • Search queries within the Platform

2.3 Cookies

We may use essential cookies to ensure basic site functionality (e.g., language preference). We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings; this will not materially affect your use of the Platform.

3. How We Use Your Information

We use collected information to:

  • Respond to enquiries and provide investment advisory services
  • Improve the Platform's content, usability, and performance
  • Analyse aggregate usage patterns (anonymised) to understand user needs
  • Send relevant property updates if you have opted in to communications
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Sharing

We may share your information with:

  • Service providers: Hosting, analytics, and communication tools that process data on our behalf under data processing agreements.
  • Property developers and agents: Only with your explicit consent when you request a callback or property information.
  • Legal authorities: Where required by applicable UAE or international law.

5. Data Retention

We retain enquiry data for up to 2 years, after which it is deleted or anonymised. Analytics data is retained in aggregate form indefinitely. You may request deletion of your personal data at any time.

6. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data ("right to be forgotten")
  • Object to or restrict processing of your data
  • Withdraw consent where processing is consent-based

To exercise any of these rights, contact us at [email protected].

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our Platform is served over HTTPS. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

The Platform may contain links to third-party websites (e.g., developer official sites, DLD portal, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

The Platform is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance.

11. Contact Us

For any privacy-related questions or requests:

We will respond to privacy requests within 30 days.